Privacy Policy

Last updated: 16 July 2026

This Privacy Policy explains how the personal data of users who visit nccbiagioravenna.it, use the contact form or communicate with NCC BIAGIO Ravenna by phone, email or WhatsApp is processed.

This Privacy Policy is provided pursuant to Regulation (EU) 2016/679, hereinafter referred to as the “GDPR”, and the applicable Italian legislation concerning the protection of personal data.

1. Data Controller

The Data Controller is:

NCC BIAGIO Ravenna di Biagio La Ganga
VAT number: 02809760396
Email: nccbiagio@gmail.com
Phone: +39 350 180 4964
Website: https://nccbiagioravenna.it/

For any request concerning the processing of personal data, users may contact the Data Controller using the contact details provided above.

2. Categories of personal data processed

The following categories of personal data may be processed through the website.

Data provided through the contact form

When users submit a request for information or a quotation, the following data may be collected:

  • full name;
  • phone number;
  • email address;
  • date and time of the service;
  • pick-up location and destination;
  • number of passengers;
  • journey-related information;
  • content of the message;
  • any other information voluntarily provided by the user.

Users are requested not to enter special categories of personal data or sensitive information that is not strictly necessary for organising the requested service.

Data provided by phone, email or WhatsApp

When users contact NCC BIAGIO Ravenna directly, the data required for the following purposes may be processed:

  • responding to the request;
  • preparing a quotation;
  • checking availability;
  • organising and providing the chauffeur-driven transport service;
  • managing any changes or cancellations.

Booking and service-related data

If the service is confirmed, the following data may also be processed:

  • billing information;
  • payment-related information;
  • flight, train or cruise information;
  • passenger names;
  • information required to arrange the meeting point;
  • requests concerning luggage, children or specific transport requirements.

Browsing data

The IT systems and services used to operate the website may automatically collect certain technical data, including:

  • IP address;
  • browser type;
  • device used;
  • operating system;
  • date and time of access;
  • pages visited;
  • technical and security logs.

This data is normally processed to enable the website to operate correctly, prevent misuse and ensure the security of the systems.

3. Purposes and legal bases of processing

Personal data may be processed for the following purposes.

Responding to requests for information and quotations

Personal data is used to respond to requests submitted through the contact form, by phone, email or WhatsApp and to prepare a personalised quotation.

The legal basis for the processing is the performance of pre-contractual measures taken at the request of the data subject.

Managing bookings and chauffeur-driven transport services

Personal data is used to organise and provide transfers, private tours, airport services, cruise port transfers, hotel services, corporate transport, event transport and other services requested by the customer.

The legal basis for the processing is the performance of a contract or the measures necessary to enter into it.

Managing payments, invoicing and administrative obligations

Personal data may be used to issue quotations, receipts or invoices and to comply with tax, accounting and administrative obligations.

The legal basis for the processing is compliance with the legal obligations to which the Data Controller is subject.

Ensuring website security

Technical data may be processed to:

  • prevent fraudulent activities;
  • identify unauthorised access attempts;
  • protect the website and IT systems;
  • establish responsibility in the event of unlawful online activities.

The legal basis for the processing is the legitimate interest of the Data Controller in ensuring website security and protecting its business.

Using cookies or tools that are not strictly necessary

Non-anonymised analytics cookies, profiling cookies or non-essential third-party tools, where used, will be activated only after obtaining the user’s consent when required.

Consent may be withdrawn at any time through the cookie preferences management panel.

4. Nature of the provision of personal data

Providing the data marked as mandatory in the contact form is necessary to allow NCC BIAGIO Ravenna to respond to the user’s request.

Without this information, it may not be possible to:

  • contact the user;
  • check availability;
  • prepare a quotation;
  • organise the requested service.

Providing information that is not marked as mandatory is optional.

5. Methods of processing

Personal data is processed using IT, electronic and, where necessary, paper-based tools.

The Data Controller adopts appropriate technical and organisational measures to protect personal data against:

  • unauthorised access;
  • loss;
  • destruction;
  • alteration;
  • unlawful disclosure or use.

Personal data is processed exclusively for the purposes described in this Privacy Policy.

6. Recipients of personal data

Personal data may be disclosed, only where strictly necessary, to:

  • hosting and IT service providers;
  • parties responsible for website maintenance and management;
  • email service providers;
  • contact form or anti-spam service providers;
  • tax, accounting or legal advisers;
  • payment institutions and parties involved in payment processing;
  • other drivers or chauffeur-driven transport operators involved in providing the service;
  • hotels, travel agencies, companies or event organisers where necessary for the requested service;
  • public authorities where required by law.

When a service requires the involvement of other chauffeur-driven transport operators, only the personal data necessary to organise and provide the transfer will be shared.

Depending on the circumstances, recipients may act as data processors, authorised persons or independent data controllers.

Personal data is not sold to third parties.

7. WhatsApp

The website allows users to contact NCC BIAGIO Ravenna through WhatsApp.

When users select the relevant link or use the WhatsApp widget, they are redirected to the WhatsApp service, which is managed by companies belonging to the Meta group.

WhatsApp may process data such as:

  • phone number;
  • account information;
  • device information;
  • content and metadata of communications;
  • other information provided directly by the user.

The processing carried out by WhatsApp is governed by its own privacy policy:

WhatsApp Privacy Policy

Users are requested not to communicate special categories of personal data or information that is not necessary for managing the service through WhatsApp.

8. Links to Google and other external websites

The website may contain links to the NCC BIAGIO Ravenna Google Business Profile, Google Maps or other external websites.

When users select these links, they are redirected to services managed by third parties, which process personal data according to their own privacy policies.

Google’s Privacy Policy is available on the following page:

Google Privacy Policy

NCC BIAGIO Ravenna does not control the processing practices applied by external websites.

9. Transfers of data outside the European Economic Area

Some IT service providers or external platforms, such as WhatsApp, Meta or Google, may process personal data outside the European Economic Area.

In such cases, the processing and any international transfers are carried out by the respective providers in accordance with the safeguards and legal instruments required by applicable legislation.

For further information, users may consult the privacy policies of the individual providers.

10. Data retention period

Personal data is retained only for as long as strictly necessary for the purposes for which it was collected.

In particular:

  • requests for information and quotations that are not followed by a booking may be retained for up to 12 months from the latest communication;
  • data relating to bookings and services is retained for the period necessary to manage and perform the contractual relationship;
  • administrative, tax and accounting documentation is retained for the period required by applicable legislation;
  • data necessary to protect the rights of the Data Controller may be retained until the applicable limitation periods have expired;
  • technical logs are retained for the period necessary to ensure website security and proper operation;
  • cookie retention periods are indicated in the cookie preferences panel or in the Cookie Policy.

At the end of the retention period, personal data is deleted or anonymised, unless further retention is required by law.

11. Rights of the data subject

In the cases provided for by the GDPR, data subjects may exercise the following rights:

  • obtain confirmation as to whether their personal data is being processed;
  • access their personal data;
  • request the rectification of inaccurate data;
  • request the completion of incomplete data;
  • request the erasure of personal data;
  • request the restriction of processing;
  • object to processing based on legitimate interests;
  • receive personal data in a structured, commonly used and machine-readable format, where applicable;
  • withdraw any consent previously given;
  • lodge a complaint with the competent supervisory authority.

Requests may be submitted to:

Email: nccbiagio@gmail.com
Phone: +39 350 180 4964

The Data Controller may request the information necessary to verify the identity of the person making the request.

12. Complaints to the supervisory authority

Data subjects who believe that their personal data is being processed in breach of applicable legislation may lodge a complaint with:

Italian Data Protection Authority

Official website:

www.garanteprivacy.it

This is without prejudice to the right to seek judicial remedies before the competent courts.

13. Cookies

The website may use technical cookies that are necessary for its operation.

Any analytics cookies, profiling cookies or non-essential third-party tools are installed only after obtaining the user’s consent, where required.

For information about:

  • the categories of cookies used;
  • their purposes;
  • their duration;
  • their providers;
  • how to change or withdraw consent;

users may consult the Cookie Policy:

Cookie Policy

14. Automated decision-making

NCC BIAGIO Ravenna does not use personal data collected through the website to make decisions based solely on automated processing that produce legal effects or similarly significant consequences for users.

15. Changes to this Privacy Policy

This Privacy Policy may be updated following:

  • changes in applicable legislation;
  • the introduction of new services;
  • changes to the website’s plugins or tools;
  • changes to the methods used to process personal data.

The updated version will be published on this page together with the date of the latest revision.

Scroll to Top